Refund Policy – Mr. Pineapple

Refund Policy


Refund/Reship Policy 

 

We guarantee you will be satisfied with our products. If we did not meet your expectations, call us no later than 3 days of receiving the products. If 3 days have gone by since you have received the products, we will not offer you a refund or reshipment due to most of our products being perishable.

To be eligible for a refund/reship, you must call us within 3 days from the date of receiving the products. You may be requested to take pictures of the box, fruit and the packaging. This helps our team improve our shipping procedures and provide better service for customers in the future. 

Additional non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase. We can find your order by the order number as well. Online orders will be a 5-digit number (ex.#14585).

Please do not send your purchase back to Mr. Pineapple.

Refunds (if applicable) 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days. If your shipment is delayed due to unforeseen circumstances like weather, please contact us immediately.  We also may delay a package to areas where we foresee potential service interruptions due to weather.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at aloha@mrpineapple.com.

Reship (if applicable) 
We only replace items if they are defective, damaged or rotten. Contact us at aloha@mrpineapple.com or call us at 808-871-6798.